BOMBARDIER Customer Services Visit Nigeria

By most accounts the number of new private jets arriving into Nigeria is continuing to grow. I don’t have the statistics but I can watch them arrive from my office at the Quits Aviation Centre in Lagos as they come to clear customs and immigration at  ExecuJet’s Nigerian FBO.

Another factory new Challenger 605 arrives in Nigeria from the Bombardier facility in Dorval Montreal.

Bombardier has recognized the increase of clients into the region by increasing their customer support services in both South Africa and Nigeria through their ExecuJet Africa recognized service centers.

Bombardier Challenger 605 arrives to clear customs and immigration at the Quits Aviation Centre Lagos Nigeria managed by ExecuJet Africa.

New Challenger 605 arrives at ExecuJet FBO in Lagos Nigeria.

Bombardier Tech Rep, Marco, in Lagos Nigeria.

Technical representative for Bombardier in Lagos with Nigerian engineer.

In order to better acquaint the growing number of clients in Africa Bombardier arranged Customer African Briefing sessions in Johannesburg on Nov 25th and 26th and in Lagos on Nov 27th.

Nigerian engineer registering for Bombardier Customer Support Session held at the Quits Aviation Centre in Lagos Nigeria.

During the sessions, held for both pilots and engineers, Bombardier gave a breakdown on the amazing success of the Challenger 300 MAX Program that has proven to reduce operating costs across the board. They also took the opportunity to announce the launch of the 2 Year Warranty Program for Business Aircraft spare parts.

Bombardier making their Customer Support presentation in the Quits Aviation Centre Lagos Nigeria hosted by ExecuJet Aviation Nigeria.

The success of the Challenger 300 MAX upgrade program led to Bombardier’s decision to implement a similar program for the Challenger 605. The Bombardier website explains:

Under the Challenger 605 MAX Program, Bombardier will replace key components with the latest configurations that meet the baseline operational level of the current production model. At virtually no cost, Bombardier will provide customers with these upgrades in order to improve dispatch availability, significantly reduce DMCs, increase component meantime between unscheduled removals (MTBUR), lower No-Fault-Found rates and improve customer experience.

Bombardier making their Customer Support presentation in the Quits Aviation Centre Lagos Nigeria hosted by ExecuJet Aviation Nigeria.

I counted over 40 participants including a few who came in from Canada, Germany and Malta for the presentation. Bombardier wrapped up the sessions with a social night out held at the Sheraton Hotel in Ikeja where we discussed our operational challenges off the record.

ExecuJet Africa FBO in Lagos Nigeria

About John S Goulet

Air Transport Pilot, consultant, writer, blogger and photographer with 40 years in Professional Aviation.
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